Shipping & Returns Policy

1.1 Order Processing

• Order Confirmation: Once you place an order, you will receive an email confirmation with the details of your purchase.
• Processing Time: Most orders are processed and shipped by the next business day. However, some orders may have extended lead times to align with our scheduled delivery days.
• Shipping Days: We operate on business days, Monday through Friday, excluding holidays.

1.2 Shipping Methods

• Standard Shipping: We use reliable shipping carriers to ensure your orders are delivered promptly. Shipping times vary depending on the destination.
• Scheduled Delivery: For some orders, delivery schedules may be set to optimize shipping efficiency and reduce costs. You will be notified of any extended lead times at the time of purchase.

1.3 Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order. Any applicable taxes or fees will also be included in the final cost.

1.4 Delivery Inspection

Inspection Upon Delivery: It is important to inspect your order upon delivery. Please check for any damage or discrepancies and ensure all items are received as per your order confirmation.

2.1 Return Eligibility

• Inspection Period: You must inspect your delivery and request any returns within 48 hours of receipt. After this period, we cannot guarantee a return or refund.
• Condition: Items must be returned in their original packaging, unused, and in the same condition as when received.

2.2 Return Process

• Requesting a Return: To request a return, contact our customer service team within 48 hours of receiving your order. Provide your order number, a description of the issue, and any supporting documentation or photos if applicable.
• Return Authorization: Our team will review your request and, if approved, provide a Return Authorization (RA) number along with instructions on how to return the item(s).

2.3 Shipping Costs for Returns

Unless the return is due to an error on our part (e.g., incorrect or defective items), you will be responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is received.

2.4 Refunds

• Processing Refunds: Once we receive and inspect your returned item(s), we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
• Restocking Fees: A restocking fee may apply for returned items, depending on the condition of the items and the reason for the return. You will be notified of any applicable fees at the time of the return authorization.